it is relatively common that phone number and app accounts are binding together. reporting the loss to your telecom carrier immediately can effectively prevent the loss of your privacy.
go to a nearby service center of your telecom carrier to report your loss. your valid id certificate is necessity.
call the carrier’s service hotline as follows to report your loss:
10086 – china mobile
10010 – china unicom
10000 – china telecom
many people use e-bank service and pay without passwords so that it is crucial to keep safety of your bank account, in case someone use your phone to pay.
call the bank to report the loss, disable the e-bank service or freeze your bank account.
go to the bank to apply for the freeze. don’t forget to bring your valid id certificates and bank cards.
an account freeze can provide substantial security for your money, with alipay’s advanced risk control to protect your account from fraud.
log in alipay security center and report the loss, according to the actual situation where it is simply a phone loss or an account exception has occurred.
the website of alipay security center:
call 95188 for alipay’s customer service, then follow the guidelines to report the loss.
the one that picks up your phone may cheat your wechat friends. security for personal privacy and wechat pay cannot be ignored as well.
log in wechat security center and follow the guidelines to freeze your wechat account.
the website of wechat security center:
in general, it is important to keep your accounts safe. if your phone is lost, you should report the loss, then freeze or limit your critical accounts that involve your privacy and money.